Troubleshooting
Here you will find guides that allow you to troubleshoot whatever you're experiencing.
Getting Into Your Meeting
I'm only seeing a blank white page
Because Whereby is 100% browser-based, it can be affected by the extensions that you have installed on your browser. If you navigate to Whereby and re...
Why am I getting an Unsupported Browser error?
We have a complete list of which browsers and devices we offer support for in our Supported Devices article, so if you aren't sure, you can double c...
I'm having trouble logging in
We use login codes instead of a traditional password login, so we can ensure your Whereby account is as secure as possible. The login code is emailed ...
I can't Create/Join a Room
If you're getting an error message when you try to Create or Join a room, there are a few different things that could be going on. Below we've laid ou...
Help Me Fix This
When Whereby first asks permission to access your camera and microphone, you may have chosen "Block" instead of "Allow" by mistake. In this case, plea...
The Host Has Not Arrived
We've recently been making changes to some of the security features of our rooms, one of which is requiring that the room owner or someone with host p...
Can I use a Firewall, VPN, or Proxy Server with Whereby?
We do understand that many organizations prefer to route their network traffic through a firewall to improve privacy and security. However, because Wh...
Getting Support at Whereby
Meetings can be tough. Meeting software shouldn’t be. Whether you're a new user trying to set up your own account, or you were invited to a meeting an...
Audio & Video Issues
I keep having network/connection issues
Note: If you are running Avast antivirus , the " Avast Web Shield " feature conflicts with sites using port 443 and can cause video feeds to appear ...
I can't see/hear everyone in my meeting
Note: If you are running Avast antivirus , the " Avast Web Shield " feature conflicts with sites using port 443 and can cause video feeds to appear ...
Troubleshoot and resolve echoing in your room
In general, an echo is caused by one of two things: Someone's mic is too close to their speaker or sound output. This could be two participants that ...
My Camera and Microphone aren't working
By clicking on the room name button in your room, you can select the microphone or camera that you'd like to use for your meeting under the Device ta...
Why is my video feed reversed?
You may notice that your video feed is reversed while you're in the room, which makes text unreadable. However, no need to worry about other users not...